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Consumer Protection

Consumer protection refers to the measures that aim to protect and promote the well-being and/or financial interests of consumers. Consumer protection measures, including consumer education, mobilization and representation, work to ensure that consumers can make well-informed decisions about their choices, that producers and sellers will fulfill their promises about the products and services they offer and that there are effective redress mechanisms.

A consumer protection system may consist of several elements, including but not limited to a principal consumer legislation; other sector-specific laws, rules and regulations protecting the interests of consumers in specific areas; institutional structure to enforce the laws; and the existence of non-governmental organisations working to protect the interests of consumers.