The principal law for consumer protection in the Philippines is the Consumer Act of the Philippines (Republic Act No. 7394). It came into effect on July 15, 1992.
The law anchored on the basic policy of the state to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry.
Towards the end, the State shall implement measures to achieve the following objectives:
- protection against hazards to health and safety;
- protection against deceptive, unfair and unconscionable sales acts and practices;
- provision of information and education to facilitate sound choice and the proper exercise of rights by the consumer;
- provision of adequate rights and means of redress; and
- involvement of consumer representatives in the formulation of social and economic policies.
The provisions of the law shall be enforced by the following implementing agencies:
- the Department of Health with respect to food, drugs, cosmetics, devices and substances;
- the Department of Agriculture with respect to products related to agriculture, and
- the Department of Trade and Industry with respect to other consumer products not specified above.
Amongst all the relevant departments involved in the implementation of RA 7394, the DTI plays the central role. It is also the focal point for the ASEAN Consumer Protection Committee (ACCP).