Training Manuals on Phones, Internet Services and E-Commerce
ASEAN , 19 November 2018
The project “Development of Teaching Tools to Apply Good Consumer Protection Practices in 6 Priority Sectors” is among the consumer protection initiatives supported by the ASEAN-Australian Development Cooperation Program Phase II (AADCP II). It is an offshoot of an earlier project, “Strengthening Technical Competency for Consumer Protection in ASEAN,” which produced technical modules on 6 Priority Sectors, namely: (1) Consumer Credit and Banking; (2) Product Safety and Labeling; (3) Environment; (4) Phones, Internet Services, and E-commerce; (5) Health Care Services; and (6) Professional Services, with the assistance of UNCTAD.
This module focuses on phones, internet services, and e-commerce in the ASEAN Member States. It aims to provide trainees, who are officials and heads of agencies, with additional competencies in terms of technical knowledge, better understanding of industry policies and practices, and skills in enhancing consumer protection in this sub-sector. This training module provides a resource for trainers seeking to train participants on how to deal with systematic problems that arise in the telecommunications and e-commerce marketplace within the ASEAN region.