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Training Manuals on Consumer Credit and Banking

ASEAN , 19 November 2018

The project “Development of Teaching Tools to Apply Good Consumer Protection Practices in 6 Priority Sectors” is among the consumer protection initiatives supported by the ASEAN-Australian Development Cooperation Program Phase II (AADCP II). It is an offshoot of an earlier project, “Strengthening Technical Competency for Consumer Protection in ASEAN,” which produced technical modules on 6 Priority Sectors, namely: (1) Consumer Credit and Banking; (2) Product Safety and Labeling; (3) Environment; (4) Phones, Internet Services, and E-commerce; (5) Health Care Services; and (6) Professional Services, with the assistance of UNCTAD.

This module focuses on the types of consumer credit products and services that are typically available in most ASEAN countries. It provides a resource for trainers seeking to train participants on how to deal with systematic problems that arise in the consumer credit and banking marketplace within the ASEAN region. It outlines the ways in which a trainer may design a training program and sets out content information about laws and regulations within the AMS, along with relevant world’s best practice, regarding consumer credit and banking.

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