ASEAN Complaint and Redress Mechanism Models
ASEAN , 11 February 2014
Models for the Development of Internal Complaint Systems and External Consumer Redress Schemes in ASEAN, is Output 5 of the Development of Complaint and Redress Mechanism Models in ASEAN consultancy. The paper presents models for complaint handling systems and consumer redress schemes which may be suitable for implementation in the ASEAN Economic Community.
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