Singapore introduces a new industry standard for eCommerce and logistics players to boost customer satisfaction and operational difficulties

The Singapore Standards Council (SSC) overseen by Enterprise Singapore (EnterpriseSG), has launched a new standard, Technical Reference (TR) 105, in partnership with Singapore Post Limited (SingPost) for last mile delivery (LMD) of parcels.

The new standard will provide guidance to the eCommerce industry, including eCommerce merchants, marketplaces , sellers and last mile delivery service providers (LSP), to standardise processes and practices in areas such as packaging, labelling, data collection and transmission, communication content and operational practices to improve the overall eCommerce experience for customers, as well as raise operational efficiencies for all stakeholders across the value chain.

TR 105 aims to improve the end consumer’s experience in four key areas:

1. a) Improve productivity of LMDs by standardising packaging and labelling guidelines, which reduces delivery failure rates and optimises storage and delivery schedules.
2. b) Enable data exchange and harmonisation across marketplaces, sellers and LSP platforms to safeguard data and reduce delivery failure frequency for end consumers.
3. c) Align datasets between marketplaces and LSP platforms and standardise information conveyed to end consumers. This will allow end consumers to better track the status of their parcels and communicate with LMD stakeholders at critical touchpoints.
4. d) Enhance operational processes and practices in LMDs through guidelines on delivery logistics, instructions, and authorisation across key modes of delivery. This will facilitate more efficient and punctual contactless deliveries.

For more information on TR 105, please visit: https://www.enterprisesg.gov.sg/media-centre/media-releases/2022/october/mr06422_singapore-introduces-a-new-industry-standard-for-ecommerce-and-logistics-players-to-boost-customer-satisfaction-and-operational-efficiencies