Introduction of E-Commerce Marketplace Transaction Safety Ratings and Revised Technical Reference 76 on E-commerce Transactions

The Inter-Ministry Committee on Scams has launched two new initiatives to secure e-commerce marketplaces and better protect consumers from scams.

The first initiative is the E-commerce Marketplace Transaction Safety Ratings which provide consumers with information on anti-scam measures that major e-commerce marketplaces, such as Amazon, Lazada, Shopee, Qoo10, Carousell and Facebook Marketplace, have in place. The major e-commerce marketplaces have been assigned an overall safety rating that indicates the extent to which they have implemented anti-scam measures that ensure (a) user authenticity, (b) transaction safety and (c) availability of loss remediation channels for consumers, as well as (d) the effectiveness of their anti-scam measures. The ratings range from one to four ticks, with four ticks being the highest and best rating. These ratings will be reviewed annually.

The second initiative is the revised Technical Reference (TR) 76 on Guidelines for Electronic Commerce Transactions which provide e-retailers and online intermediaries with additional guidelines to better secure e-commerce transactions from scams. These best practices secure different areas of transactions, covering pre-, during- and post-purchase activities, customer support and merchant verification. The intent is to better enable merchant authenticity, improve transaction security and aid enforcement against e-commerce scams.

For more information on the E-commerce Marketplace Transaction Safety Ratings and revised TR 76, please visit: https://www.enterprisesg.gov.sg/media-centre/media-releases/2022/may/mr03022_introduction-of-e-commerce-marketplace-transaction-safety-ratings-and-revised-technical-reference-76-on-e-commerce-transactions