Joint Administrative Order (JAO) No. 22-01, s. 2022 or the “Guidelines for Online Businesses Reiterating the Laws and Regulations Applicable to Online Businesses and Consumers”
Philippines , 28 July 2022
The Department of Trade and Industry (DTI), through its Consumer Protection Group (CPG) and E-commerce Division issued on 04 March 2022 the Joint Administrative Order (JAO) on Guidelines for Online Businesses Reiterating the Laws and Regulations Applicable to Online Businesses and Consumers to protect consumers against deceptive, unfair, and unconscionable sales acts and practices as it inculcates the rights and mechanisms for redress for online consumers.
The JAO aims to reiterate to all online business the existing laws on the sale, distribution production, importation, distribution, marketing, sale or transport of products and services. It defines the responsibilities of online businesses; stresses the obligations of online platforms and penalties for the violation of regulations; and establishes the joint undertaking of government agencies with online platforms.
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