File a Complaint - ASEAN Consumer

Consumer Data

Complaint Data

Full Name & Salutation *

Email *

Phone *

Gender *

Nationality *

ID Number / Passport Number *

Current Location *

(The country where you are currently based in)

Address

Type *

Product Service

Category *

Others *

Description of Complaint *

(Please also provide details on the incident and its location, name of store/marketplace, information about the product/service as well as date of purchase/advertisement)

Upload document

(Can be in form of screenshots of the advertisements in any channels, conversations with seller via messaging apps, proof of payment/invoice, delivery slips, etc)
(Max. size: 200MB. For single documents, .png, .jpg, .pdf allowed. For multiple documents, .zip, .rar allowed)

By clicking “Submit”, I agree that the information provided by me in this form will be shared with and used by the relevant national consumer protection authority of the ASEAN Member State (“AMS”) in which the trader referred to in the complaint is located, and the relevant parties in the AMS’s consumer protection framework in order to facilitate the provision of assistance on the complaint and its resolution.

How a complaint is processed

30 Days (standard processing time)

Consumer fills in the complaint form

ACCP focal point verifies complaint and may inquire consumer for further details

ACCP focal point processes the complaint by:

Communication / mediation with seller and consumer
Referrals to relevant sectoral body

The complaint is resolved

File a Consumer Complaint

Complaint Form

Consumer Data

Complaint Data

How a complaint is processed